UPS Shipping Charges
We prefer to ship via UPS because of its tracking features and because it has the best success rate of safely delivering parcels. Shipping charges are computed by type of service, weight, value and distance, and are automatically determined when you add products to the shopping cart. Transit times for UPS standard Ground service are shown in the map below. Transit days do not include Saturdays, Sundays or UPS holidays. Transit time begins when your tracking information shows that the parcel has arrived at the main shipping terminal in Warwick, RI. UPS deliveries are not made on Saturday or Sunday. Rural or remote destinations require additional transit time. You will receive an email from UPS when your order has been shipped. Included with the email will be a link to the UPS website for status.

UPS Residential Delivery Charges
UPS charges an additional fee per package over their commercial rate for deliveries classified as residential.

UPS Extended (Rural) Delivery Charges
In addition to the Residential Delivery Charge, UPS charges a fee per package for deliveries classified as extended (rural). This classification is determined by your ZIP code. A PDF list of the affected zip codes can be viewed and downloaded at the UPS website. This practice is the same for all small package common carriers, though the charges may vary slightly.

UPS Declared Value Charges
For packages with a declared value over $100.00 there is an additional charge per $100.00 in value, with a minimum charge. There is no additional charge for packages with a declared value up to $100.00.

UPS Transit Times
The transit times via UPS Ground Service in business days from Riverside, RI, to your location are shown in the below map. Transit times do not include Saturdays, Sundays or UPS holidays.

	U.S. Ground Maps

U.S. Ground Map Results Business days in transit from: RIVERSIDE, RI 02915 Printer-friendly Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, Calculate Time & Cost.

Website Order
Once an order is placed you will immediately receive a copy to keep for your records or to make changes if necessary. If you do not receive a copy make certain you entered your correct email address on the order form. Note: if you use a spam blocker program or other email filter it is possible a copy of your order may not get through to you. Providing us with a usable email address is your responsibility. We do our best to ship your order within 48 hours (2 business days). If there is any delay we will let you know. Orders are shipped from Riverside, Rhode Island.

QED prides itself on customer service. Those ordering for the first time may wish to contact us via email qed@qedusa.com. Or you can give us a call at (401) 433-4045. Should you reach our machine, please leave a message. We will gladly call you back. Happy Shopping!

Mail Order
We do not accept mail orders.

Canada/Overseas Orders
We accept orders from Canada some Overseas countries. Contact us via email for ordering instructions qed@qedusa.com. Shipping charges will be calculated on shipping method, weight, insurance and destination. Orders shipped to Canada and Overseas may be subject to destination fees depending on each country's policies. Payment of these fees is your obligation.

Returns/Exchanges
The only returns we accept are defective product or incorrect product that QED inadvertently sent to you. We will not accept the return of a product because the scent is not the scent preferred. Merchandise returns must be pre-authorized by our customer service department. To obtain a return authorization number email us providing all of the pertinent details including: order number and date. Incorrect merchandise must be returned unused and in original unopened packaging. You will receive a reply email including a return authorization number and shipping address. Returned merchandise must be accompanied by the original packing slip. You may want to make a copy of it for your records. Make sure the parcel is insured, as we are not responsible for damaged, lost, or misdirected parcels. Safe, timely arrival of your returned merchandise at our shipping center is your responsibility.

Should QED allow the return of a product that is not defective nor incorrect product QED inadvertently sent to you, a 15% restocking fee (minimum $10.00) will be assessed to help defray administrative and handling costs.